A: Use a strong, double-walled box with no previous damage, rips, or soft spots. Do not reuse old Amazon boxes or random diaper boxes. It must be fully enclosed and fit in a shipping box meeting the specified dimensions correlating to # of balls being shipped listed in the packaging instructions. Poor packaging voids all coverage.
A: You can ship a tote or bag, BUT it must be fully enclosed and fit in a shipping box meeting the specified dimensions correlating to # of balls being shipped. Bags and totes alone are not secure or protected in transit. No exceptions.
A: No. You must use the shipping label we send you. If you don’t, we won’t be able to track it or help you if anything goes wrong. That includes lost, late, or damaged shipments.
A: You can drop it off at any authorized carrier location listed in your booking email. If you’re at a tournament, check if there’s an official drop-off booth. If not, you’re responsible for getting it to the correct location.
A: You are responsible for calling ahead and confirming that the location will accept and hold your package. Once it’s marked “delivered” by the carrier and someone at that location signs for it, we are no longer liable.
A: No. If your package is marked “delivered” by the carrier and then disappears, that’s between you and your porch or your front desk. Our protection ends upon the delivery scan.
A: If you purchased shipping protection and your package was properly packed, you can file a claim. We’ll either replace the ball with a similar one or pay out up to the selected protection limit. You must file within 7 days of delivery and provide photos and proof of value.
A: Every shipment comes with $100 of free coverage. If you want more, you can upgrade to $250, $500, or $1,000 coverage when you book. Insurance must be added at the time of booking and before you drop off the shipment. You can’t add it later.
A: Yes, but protection limits are per ball and per shipment. $250 per ball max, up to 4 balls in one shipment. If you’re shipping more than 4, book a second order.
A: Email us right away at support@bowlingballshipping.com. If the label hasn’t been scanned yet, we can usually fix it. Once it’s dropped off or picked up, it’s locked in.
A: If it’s lost or damaged and we can’t replace it, we’ll reimburse you based on your original
purchase value, not the aftermarket price. No payouts for sentimental or subjective value.
1. Tape bottom of standard bowling ball box 9” x 9” x 9” If you do not have a box you can typically obtain one from your local pro shop.
2. Insert single ball into this box, close and tape the top shut. For additional padding add a small towel but ensure not to deform the box.
3. Place box with ball into the box (10” x 10” x 10”) we sent with the label affixed. Leave return label in bottom of box as this will be used to ship equipment home after tournament.
4. Ensure your tracking label is affixed properly and not covering a seam. For extra security add clear plastic shipping tape to the label.
5. Close the box and tape all seams at least once around the entire box creating an“H” shape on the top and bottom of the box. No such thing as too much tape.
6. Inspect your package one last time to ensure it is safe and secure for travel.
7. Take your secure box to the chosen carrier’s address on your label for shipping.
At the completion of your event:
Ensure that your boxes are in condition for safe transit. Additional tape may work but may need to replace boxes.
Repeat steps 1-6 when its time to ship your equipment home.
[Leave equipment with “bowling ball express” ] or [take to address on return label] ??
*Responsibility of owner: You are solely responsible for insuring your equipment is packaged securely for shipping. Bowling Ball Shipping shall have no liability for damage to or loss of equipment resulting from poor packaging (or failure to acquire additional insurance. Bowling Ball Shipping insures against complete loss of or physical damage occurring while in transit. Bowling Ball Shipping and logistics partners are NOT liable for damage or loss for any protruding objects outside of the packaging. Any claims for lost or missing items will require a physical investigation.
Packaging Instructions for 2 bowling balls (Boxed or in tote):
1. Tape bottom of standard bowling ball box 9” x 9” x 9” * If you did not obtain packaging through us and do not have specified box size you can typically obtain one from your local pro shop.
2. Insert single ball into this box and close. Seal the top with packing tape. *DO NOT ADD PACKING PEANUTS!
3. Place boxes with balls or 2 ball zipped tote into the box (19” x 10” x 10”) and affix the shipping label. * If you use your own box instead of our official packaging, it must match the declared dimensions exactly. If you add extra weight or misrepresent the size, we will charge your credit card on file for the carrier’s adjustment fees plus a $10 penalty per violation.
4. Ensure your shipping label is affixed properly and not covering a seam. For extra security add clear plastic shipping tape to the label.
5. Close the box and tape all seams at least once creating an“H” shape on the top and bottom of the box. For extra security tape all the way around the box.
6. Inspect your package one last time to ensure it is safe and secure for travel.
7. Take your package to your chosen carrier’s address on your label for shipping.
*Responsibility of owner: You are solely responsible for ensuring your equipment is packaged securely for shipping. Bowling Ball Shipping shall have no liability for damage to or loss of equipment resulting from poor packaging (or failure to acquire additional insurance. Bowling Ball Shipping insures against complete loss of or physical damage occurring while in transit. Bowling Ball Shipping and logistics partners are NOT liable for damage or loss of any protruding objects outside of the packaging. Any claims for lost or missing items will require a physical investigation. Prepare equipment for the trip home: See “Packaging Instructions for 2 bowling balls – At the completion of your event”
Packaging Instructions for 2 bowling balls – At the completion of your event
– Ensure that your boxes are in condition for safe transit. Additional tape may work but may need to replace boxes. – Follow packaging instructions steps 1-7 when time to ship your equipment home.
If your event is NOT staffed by a BowlingBallShipping.com member: You must take your packed equipment to an authorized carrier drop-off location (FedEx, UPS, etc.) listed on your return shipping label.
If your event is staffed by a BBS team member: We may coordinate with the host center to collect packages on your behalf. If this is the case, you will be notified in advance via email or signage at the event. If you’re not sure — play it safe and take it to the drop location yourself.
If you misplaced your printed return label: Use the QR code provided in your confirmation email. Most carrier locations can scan the QR code and print the label on the spot.
IMPORTANT: If your return shipment is not properly dropped off or scanned by the carrier, you will be responsible for any missed pickups, delays, lost items, or voided insurance coverage.
Packaging Instructions for 4 bowling balls (Boxed or in tote):
1. Tape bottom of each standard bowling ball box 9” x 9” x 9” * If you did not obtain packaging through us and do not have specified box size you can typically obtain one from your local pro shop.
2. Insert single ball into each box and close. Seal the top with packing tape. *DO NOT ADD PACKING PEANUTS!
3. Place (4) boxes with balls or (2) two-ball zipped totes into the box (19” x 19” x 10”) and affix the shipping label. * If you use your own box instead of our official packaging, it must match the declared dimensions exactly. If you add extra weight or misrepresent the size, we will charge your credit card on file for the carrier’s adjustment fees plus a $10 penalty per violation.
4. Ensure your shipping label is affixed properly and not covering a seam. For extra security add clear plastic shipping tape to the label.
5. Close the box and tape all seams at least once creating an“H” shape on the top and bottom of the box. For extra security tape all the way around the box.
6. Inspect your package one last time to ensure it is safe and secure for travel.
7. Take your package to your chosen carrier’s address on your label for shipping.
*Responsibility of owner: You are solely responsible for ensuring your equipment is packaged securely for shipping. Bowling Ball Shipping shall have no liability for damage to or loss of equipment resulting from poor packaging (or failure to acquire additional insurance). Bowling Ball Shipping insures against complete loss of or physical damage occurring while in transit. Bowling Ball Shipping and logistics partners are NOT liable for damage or loss of any protruding objects outside of the packaging. Any claims for lost or missing items will require a physical investigation.
Prepare equipment for the trip home: See “Packaging Instructions-4 bowling balls (Boxed or in tote):- At the completion of your event”
Packaging Instructions-4 bowling balls (Boxed or in tote):- At the completion of your event
– Ensure that your boxes are in condition for safe transit. Additional tape may work but may need to replace boxes. – Follow packaging instructions steps 1-7 when time to ship your equipment home.
* If your event is NOT staffed by a BowlingBallShipping.com member: You must take your packed equipment to an authorized carrier drop-off location (FedEx, UPS, etc.) listed on your return shipping label.
* If your event is staffed by a BBS team member: We may coordinate with the host center to collect packages on your behalf. If this is the case, you will be notified in advance via email or signage at the event. If you’re not sure — play it safe and take it to the drop location yourself.
* If you misplaced your printed return label: Use the QR code provided in your confirmation email. Most carrier locations can scan the QR code and print the label on the spot.
IMPORTANT: If your return shipment is not properly dropped off or scanned by the carrier, you will be responsible for any missed pickups, delays, lost items, or voided insurance coverage.
BowlingBallShipping.com offers optional shipping protection to help cover the value of your bowling equipment in the event of loss or damage during transit. This policy outlines what is covered, what isn’t, how claims are handled, and the costs associated with optional insurance coverage.
Default Coverage – Included at No Cost
Every shipment includes complimentary coverage up to $100 total. This covers your shipment against loss or damage while in transit only and excludes all other circumstances.
Optional Insurance Tiers (Per Shipment)
Customers may choose to increase their protection at the time of booking. Insurance must be selected and paid before the shipment is tendered. $250 coverage (1 ball max): $19.99 $500 coverage (up to 2 balls): $34.99 $1,000 coverage (up to 4 balls): $49.99 Coverage limits are capped at $250 per ball, with a maximum of $1,000 per shipment.
What’s Covered
If a shipment is lost or damaged during transit, BowlingBallShipping.com may, at its sole discretion:
Replace the lost or damaged bowling ball(s) with the same or comparable product, or
Issue compensation in the amount of $100 per ball, up to the total declared value selected at time of booking.
We reserve the right to choose whether to replace or reimburse. Replacement inventory and shipping may take up to 90 days.
What’s Not Covered
Packages that are marked “delivered” by the carrier but are subsequently lost, stolen, or missing are not covered. We do not insure porch theft or mis-delivery. Once it’s marked “delivered,” our liability ends.
Delayed deliveries do not qualify for reimbursement, credit, or refund. We do not guarantee on-time delivery or offer refunds for late shipments.
Minor cosmetic blemishes or scratches are not considered damage.
We are not liable for damage caused by improper packaging, used boxes, or pre-existing product defects.
Claims submitted more than 7 calendar days after the delivery scan or carrier-declared loss will be denied.
Coverage is void if additional insurance was not purchased or if incorrect shipment information was submitted during booking.
Claim Process
To file a claim, email support@bowlingballshipping.com with your order number, photos of the damaged item(s), and proof of value (receipt or purchase confirmation). You must initiate the claim within 7 days of delivery or carrier loss declaration.
We will evaluate each claim and respond within 14 business days. We reserve up to 90 days to issue a replacement or reimbursement as outlined above. All claim decisions are final.
Self-Insurance Disclosure
BowlingBallShipping.com is not affiliated with any third-party insurer. All claims are reviewed and resolved internally. We self-insure against loss or damage to keep rates low and response times fast.
