BOWLINGBALLSHIPPING.COM SHIPPING PROTECTION POLICY

BowlingBallShipping.com offers optional shipping protection to help cover the value of your bowling equipment in the event of loss or damage during transit. This policy outlines what is covered, what isn’t, how claims are handled, and the costs associated with optional insurance coverage.

Default Coverage – Included at No Cost

Every shipment includes complimentary coverage up to $100 total. This covers your shipment against loss or damage while in transit only and excludes all other circumstances.

Optional Insurance Tiers (Per Shipment)

Customers may choose to increase their protection at the time of booking. Insurance must be selected and paid before the shipment is tendered.
$250 coverage (1 ball max): $19.99
$500 coverage (up to 2 balls): $34.99
$1,000 coverage (up to 4 balls): $49.99
Coverage limits are capped at $250 per ball, with a maximum of $1,000 per shipment.

What’s Covered

If a shipment is lost or damaged during transit, BowlingBallShipping.com may, at its sole
discretion:

• Replace the lost or damaged bowling ball(s) with the same or comparable product, or
• Issue compensation in the amount of $100 per ball, up to the total declared value selected at time of booking.
• We reserve the right to choose whether to replace or reimburse. Replacement inventory and shipping may take up to 90 days.

What’s Not Covered

• Packages that are marked “delivered” by the carrier but are subsequently lost, stolen, or missing are not covered. We do not insure porch theft or mis-delivery. Once it’s marked “delivered,” our liability ends.
• Delayed deliveries do not qualify for reimbursement, credit, or refund. We do not guarantee on-time delivery or offer refunds for late shipments.
• Minor cosmetic blemishes or scratches are not considered damage.
• We are not liable for damage caused by improper packaging, used boxes, or pre-existing product defects.
• Claims submitted more than 7 calendar days after the delivery scan or carrier-declared loss will be denied.
• Coverage is void if additional insurance was not purchased or if incorrect shipment information was submitted during booking.
  
  

Claim Process

• To file a claim, email support@bowlingballshipping.com with your order number, photos
  of the damaged item(s), and proof of value (receipt or purchase confirmation). You must initiate
  the claim within 7 days of delivery or carrier loss declaration.
   
• We will evaluate each claim and respond within 14 business days. We reserve up to 90
  days to issue a replacement or reimbursement as outlined above. All claim decisions are final.
  
  

Self-Insurance Disclosure

BowlingBallShipping.com is not affiliated with any third-party insurer. All claims are reviewed and resolved internally. We self-insure against loss or damage to keep rates low and response times fast.