We're here when you need us.
Questions about a shipment, a rate, or your account? Our team knows bowling gear — and freight. Reach us however works best for you, and we'll get you moving.
Speak to a specialist
Get a quote, resolve a shipment issue, or ask about delivery times — live agents are ready to help.
1-800-555-0199 →Send us a message
Use the form below or email us directly. We respond to all inquiries within one business day.
support@bowlingballshipping.com →Track your package
Have your order ID or tracking number? Get real-time status on any active shipment instantly.
Track a shipment →Send us a message
Fill out the form and a member of our team will follow up within one business day. For urgent shipment issues, please call us directly.
Browse support by topic
Find answers fast — organized by the most common needs.
Shipping & Rates
Get quotes, understand rate factors, and choose the right service level for your gear.
Explore →Tracking & Delivery
Track active shipments, understand delivery windows, and resolve missed or late deliveries.
Explore →Damage & Claims
File a claim for damaged or lost equipment. Learn how to document and submit properly.
Explore →Billing & Account
Review invoices, update payment methods, or manage your BBS account settings.
Explore →Support that scales with your operation
From a single bowler to a multi-location distributor, every account gets a defined response commitment — no guesswork.
one-off shipments
- Email & web form support
- Self-serve shipment tracking
- Help center & packaging guides
tournament venues
- Everything in Standard
- Priority dispatch & phone line
- Ship-to-venue coordination
- Dedicated support pod
multi-location accounts
- Everything in Partner
- Named account manager
- EDI / API integration support
- Quarterly logistics reviews
peak-season operations
- Everything in Enterprise
- Dedicated Slack / Teams channel
- Named pod & backup — never one inbox
- White-glove claims handling
- Guaranteed peak-season capacity
- Quarterly business reviews & custom reporting
A dedicated account team, not a ticket queue
Distributors, retail chains, and national tournament operators get a named account manager backed by the Backhaul Direct logistics desk — one number, one inbox, and a team that already knows your lanes. Premium accounts add a dedicated chat channel, a named pod with backup, and <15-minute in-transit escalation.
Talk to a real
shipping specialist.
No phone trees, no runaround. Our team handles bowling freight every day — from a single ball to a full tournament's worth of gear.