Your gear, covered.
Optional protection plans available at checkout. When something goes wrong, our straightforward claims process gets you reimbursed — no runaround.
Clear coverage. No fine-print surprises.
Every insured shipment is protected end to end. Here's exactly what's in and what's out, in plain English.
Covered
- Surface cracks, deep gouges & coverstock damage in transit
- Structural delamination & core damage from impact
- Full loss of a package anywhere in the network
- Porch & doorstep theft after tracked delivery
- Bags, shoes & accessories shipped in the same box
Not covered
- Cosmetic scuffs that buff out with normal resurfacing
- Pre-existing damage or wear declared before shipping
- Improper packaging against our published guidelines
- Manufacturer defects unrelated to transit
- Value declared above your selected coverage tier
Following our packaging instructions keeps every claim eligible.
Four steps from loss to reimbursement.
All claims must be filed within 10 days of the actual or scheduled delivery date. Once a claim is filed, it cannot be altered.
File Your Claim
Complete the online form for your issue — damage, loss, or missing items. All required fields must be filled before submission.
Specialist Review
A claims specialist reviews and files your claim. If more documentation is needed, they'll reach out by phone or email.
Decision Issued
Our third-party insurance carrier issues an approval or denial. Once filed, claims cannot be altered and all decisions are final.
Reimbursement Sent
A reimbursement check is mailed via USPS to the address you provided on your claim. No further action required.
Filing Deadline
Claims must be submitted within 10 days of the actual or estimated delivery date. If you're unsure whether your shipment was delivered, check your tracking information first.
10-day window from deliveryWhat to Prepare
Have your order number, photos of damage (if applicable), and the delivery address on hand. Specialists may follow up for additional supporting documentation after submission.
Third-Party Decisions
Claims are evaluated and decided by our third-party insurance carrier. All decisions — approval or denial — are final and cannot be appealed through BowlingBallShipping.com.
Receiving Your Check
Approved reimbursements are issued by USPS mail to the address on your claim. Ensure your mailing address in the claim form is current and deliverable.
Ready to file? Start your claim now.
Select the form that matches your issue. Damage, loss, and missing-item claims each have their own form.
Optional protection at checkout.
Add a protection plan when you book your shipment to cover declared value beyond standard carrier liability.
Protection plan details coming soon.When you book a shipment, you'll have the option to add a protection plan at checkout. Plan availability and pricing depend on shipment type and declared value. Full details will be displayed during the booking flow.
Declared Value Coverage
Protect the full value of your shipment — not just the carrier's limited default liability.
Fast Specialist Response
Claims reviewed within 1–2 business days by a dedicated claims specialist.
Simple Reimbursement
Approved claims are reimbursed by check, mailed to the address on your claim.
Carrier LTL shipments are subject to the carrier's standard limitation of liability unless a protection plan is purchased. It's important to provide the full and accurate declared value of your items at the time of booking. Review carrier liability limits →
What isn't covered.
Protection plans cover bowling equipment shipments within the US. The following are not eligible for coverage.
This list covers the most common exclusions for bowling equipment shipments. For the complete terms governing coverage, exclusions, and restrictions, review the full protection plan policy document. All decisions by the insurance carrier are final.
Common questions.
Coverage depends on whether you added a protection plan at checkout. If you're unsure, check your booking confirmation email — it will indicate whether a protection plan was included and the declared value you entered.
Shipments without a protection plan are subject to the carrier's standard limitation of liability only. Carrier liability limits vary and are displayed during the booking flow.
Still have questions?
Our support team can help with claim status, documentation questions, and anything else about your shipment.